Before contacting us
Before writing to us, please include the following details in your message so we can help you as quickly as possible:
- Full name
- Order number
- Tracking number (if available)
With this information, our team can locate your order and respond faster.
FAQs
How can I track my shipment?
How can I track my shipment?
You can track your order using your tracking number at 17track.net. Please note that tracking information may take 2–3 days to update, as shipping companies do not always update the status until the package has passed customs.
What are your shipping times?
What are your shipping times?
Shipping typically takes 7–21 business days.
How do I request a return or exchange?
How do I request a return or exchange?
Items are non-refundable and cannot be exchanged.
What should I do if I received a damaged or incorrect item?
What should I do if I received a damaged or incorrect item?
If your item arrives damaged or incorrect, we will resend it free of charge.